You can book a standard (6 min) or extended (20 min) appointment online or by phone. Booking appointments is easy via our online booking system. Please ask the reception if you need more information about booking your appointments.
We strive to accommodate your preferred GP appointment time. However, emergencies can arise, and despite our efforts to maintain schedule, emergencies will take priority. Our staff will make every effort to notify you in case of unforeseen delays.
If you need longer appointments pls ask our friendly admin staffs.
Examples of longer consultations include (but are not limited to):
We have an onsite pathology service provided by Australian Clinical Labs, available at the following times:
Monday to Friday: 8:30am to 1:30pm
Saturdays: 9:00am to 1:00pm
Sundays : 9:00am to 12:00 pm
Doctors may request various tests such as ECG, lung function tests, or cardiovascular assessments, including 24-hour BP monitoring, for different medical reasons.
Test results are typically available within one week of the test, though some tests may take longer. For blood tests or medical imaging ordered by your doctor, a follow-up appointment is necessary to discuss results in person. This approach maintains high medical standards and ensures patient confidentiality, as conveying results over the phone can be challenging. We do not provide results over the phone due to privacy policies but notify you via text message when results are ready. If results are abnormal and urgent, your doctor will personally contact you. If your doctor is unavailable, please contact reception to schedule an appointment with another doctor for result discussion.
To obtain a new prescription, repeat prescription, or a referral letter to a specialist from your GP, please schedule an appointment with your doctor.
We have accredited diabetic educators and dietitians to provide essential care for all ages, including children, older adults, and individuals with chronic illnesses. Additionally, we offer physiotherapy services for managing sports injuries.
For urgent home visits and bulk-billed after-hours consultations, we recommend contacting the National Home Doctor Service at 137 425 (13 SICK). They are available from 6pm to 8am. In case of emergency, please call 000.
Occasionally, at the doctor’s discretion, home visits for regular patients may be arranged, subject to an additional charge. Nursing home visits can be scheduled by arrangement with the doctor. Please speak to reception to make arrangements.
Quality healthcare for all ages, from children to seniors.
Transparent pricing with various payment options and financial assistance.
Skilled professionals and advanced facilities for top-notch care.
Flexible scheduling, same-day appointments, and online booking.
Your medical record at AFMC General Practice is strictly confidential. We uphold a policy to safeguard personal health information, ensuring access is limited to authorized personnel involved in patient care. To obtain a copy of your health information, please submit a written request signed by you. A retrieval fee, as per the Health Records Act 1997, will apply.
AFMC is dedicated to respecting your privacy and complies with the Commonwealth Privacy Act 1988, Health Records Act 1997 (Vic), and Australian Privacy Principles (APPs).
We value your feedback. Please refer to our feedback page for instructions on how to make suggestions or complaints. At Avenue Family Medical Clinic, we are committed to continuously improving our healthcare services and welcome any input on how we can better serve you.
Feel free to share your thoughts directly with your doctor or any of our staff during your visit to our practice. You can also email your feedback to info@theavenuemedicalclinic.com.au. Alternatively, you can pick up a feedback form from our reception desk and deposit it in the feedback box once you’ve filled it out. Your input is valuable to us in improving our services.
We assure you that Avenue Family Medical Clinic (AFMC) welcomes all feedback, whether positive or negative. If you have any complaints, we strive to resolve them directly. If you feel your complaint has not been resolved satisfactorily, you may escalate it to the Health Complaints Commissioner.
At The Avenue Family Medical Clinic, our expert team of practitioners ensures comprehensive medical care. We are dedicated to providing accurate medical diagnoses and tailored treatments for your well-being. Our clinic is well-equipped and employs well-trained nurses to conduct these procedures.
You can book a standard (6 min) or extended (20 min) appointment online or by phone.
Booking appointments is easy via our online booking system.
